Shipping Policy
Our aim is to have your items shipped to you as fast as possible. alutechservices.com aims to deliver the products around 1-4 business days within West Malaysia upon received payment on purchase order, 3-7 business days to East Malaysia and overseas order will be further advised.
We are unable to guarantee that all orders will be delivered within the stipulated time frame as we are using third party courier service such as DHL Express and FedEx.
If we are unable to meet the estimated delivery date alutechservices.com shall not be liable for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery. If you are unavailable to take delivery or collection, we may leave a card giving you instructions on either re-delivery or collection from the carrier services.
To track your order, please use the tracking ID sent to you in the confirmation email of your items have been shipped out. As a precaution, please keep the receipt of the delivered product.
In the rare circumstance that your item has a defect or is missing from your order please contact us.
Refund Policy
We like to think you will enjoy our products. They have been designed, manufactured and delivered with love and care. But, obviously, there may be exceptions, where you need to be refunded, due to any problems with the item, or your change of mind.
Refunds of products with a quality problem have to be demanded within the legal time limit, but if you have just changed your mind and want to send the product back and be refunded, you have to send it within 14 days of the item being delivered to the address you indicated. No refunds will be guaranteed after that, even on eligible items.
To be eligible for a return, your item must be unused and in the same condition as you received it. It must also be in the original packaging. The item must not have been washed or altered in anyway. All tags and hang tags must be in the same condition that you received them. The item must be in perfect condition to be sold again and cannot have been used in any way. alutechservices.com reserves the right to refuse any returned goods or merchandise that does not meet our requirements.
To complete your return, please contact us and we will send you all the information you need to proceed with the return of the goods. We require a receipt or proof of purchase.
Returns not abiding with this policy will be stored for a period of 60 days until the sender pays for the goods to be sent back, and the refund will not be issued. After that period, we will no longer be responsible for the storage of the item.